Frequently Asked Questions

Everything you need to know about your CharismoUSA beauty journey.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. As soon as your beauty products ship, we will send a tracking link so you can monitor your delivery in real-time.

Do you offer international shipping?

Currently, CharismoUSA ships to all 50 U.S. states. We are working on expanding our reach to international beauty enthusiasts in the near future.

What is your return policy?

We want you to love your purchase. If you are not satisfied, we accept returns of unopened and unused products within 30 days of delivery. Please contact our support team to initiate a return.

Are your products cruelty-free?

Ethical beauty is at our core. All CharismoUSA products are 100% cruelty-free and are never tested on animals.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Can I change or cancel my order?

To ensure fast delivery, we process orders quickly. You can change or cancel your order within 1 hour of placement by contacting our customer service department.