Returns & Exchanges

At CharismoUSA, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we offer a 30-day return window for items in their original, unused condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the reason for your return to receive an authorization code.

• 2.
  Pack Your Items

  Securely package the products in their original boxes, ensuring all safety seals are intact to qualify for a full refund.

• 3.
  Ship to CharismoUSA

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.